Customer’s Case The client is among America’s top Transportation Solutions Providers, that operates through many teams of users (agents) spanned around the globe and provides customized solutions via air, land, and sea and deals with a huge amount of data. Challenges The business is entirely agent based, so keeping track on potential and current customers’ details, their transactions, order history, and each shipment details – is crucial to an agent’s profile and success. The challenges were to optimize customer service, effectively manage the sales pipeline, identify and retain valuable customers, encourage unstable ones to spend more, etc. Solution DevSymmetrix has developed the cloud-friendly solution from scratch that allows to: Have a complete view of communications and interactions with customers Define the most valuable customers Analyze customer feedback Deliver the best customer service Optimize business workflows Determine factors that affect customer behavior Understand the actual and potential value of customers Here at DevSymmetrix, we understand the value that advanced IT technologies can contribute to a business. The developed CRM system helped our customer to increase the number of clients by 300%, drastically increase the revenue, maximize the quality of customer service and increase employee's satisfaction level.